Separate the person from the problem

Most conflicts have two aspects to them that need to be attended to.  There is the person you are dealing with, their relationship with you and the feelings and emotions that are influenced by the relationship.  This is where we often get hooked by falling into the heat of an argument, losing our cool and succumbing [...]

How to be present from miles away

Tweet Last week I facilitated a conversation with people who were 2 hours away by airplane.  These two courageous individuals wanted to better understand what they both needed from one another and reach an agreement that enhanced their interpersonal communications.  This request flew in the face of everything that I had ever learned about communication. [...]

How to really hear one another

Tweet Why is Communication so darn difficult? What can I do right now to make it easier? George Bernard Shaw is one of my favourite playwrights. Not only does he have a "wicked" sense of humour, he shares a unique, and somewhat surprising quality with Mick Jagger. While Mick attended the London School of Economics, [...]

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