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How to create agreement in even the most difficult situations

William Ury, author of "Getting to Yes," offers an elegant, simple (but not easy) way to create agreement in even the most difficult situations -- from family conflict to, perhaps, the Middle East. Using examples of the South African Bushmen...whenever tempers rise, they hide the poison arrows in the bush and they sit and talk [...]

How can we relate better through understanding?

Tweet If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart. — Nelson Mandela Peace cannot be kept by force. It can only be achieved by understanding. — Albert Einstein Nothing in life is to be feared, it [...]

How to really hear one another

Tweet Why is Communication so darn difficult? What can I do right now to make it easier? George Bernard Shaw is one of my favourite playwrights. Not only does he have a "wicked" sense of humour, he shares a unique, and somewhat surprising quality with Mick Jagger. While Mick attended the London School of Economics, [...]

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