What’s the fastest way to de-escalate conflict and connect with someone? Using Empathy and Acknowledgement. Here, Mark Ruffalo and some fuzzy crimson creature gives us some useful reminders about empathy. There are 3 states of empathy according to the Centre for Creative Leadership:

1. Intellectual Empathy: “getting” what the other is saying – understanding the content – what is said.
2. Emotional Empathy: “I get how you feel” – connecting with how the other feels.
3. Compassionate Empathy: the deep level of caring how another feels.

Have a look and enjoy. Brought to you by the letter “E”.